Technology Sector Challenges
The pace of change within the technology sector is showing no sign of slowing. The ability for technology companies to be able to react quickly to market and customer demand is crucial for success.
In a hyper-connected world, collaboration has never been more important. The need to communicate effectively and quickly with colleagues, suppliers and customers in a timely way with the correct information can be the difference between success and failure.
Whether it be marketing, sales, support, customer services or engineering, all areas of an organisation need to be enabled in order to deliver exceptional customer experiences. Keeping track of leads, sales pipeline, managing customer expectations and delivering against them is always a challenge.
Meeting the Challenges of the Technology Sector
ViewPoint CRM gives technology companies the tools to effectively meet their key challenges head on.
Single view of the customer
With many channels to market, technologies and platforms, the challenge for many technology companies isn’t just gathering data, it’s bringing all that data into a single customer view. Presenting it in a single platform that will allow all areas of your organisation to understand exactly what your customer is doing and what they want is crucial.
Key System Integration
Arriving at the single view of the customer often requires integration or information flow with legacy systems. StyleTech are experts in integration and transforming data enabling presentation of data to the right people, in an understandable format and in a timely way.
Management of Complex Workflows
Technology companies often have complex workflows within their organisation, often using combinations of systems, emails, document storage and supply chain management. ViewPoint CRM’s flexible workflow creation capabilities can dramatically improve the flow of work within an organisation to increase efficiency and automate elements of workflow.
Simple Management Reporting
Keeping on top of the Key Performance Indicators can be a challenge in its own right. ViewPoint CRM has a flexible reporting hub where all of your metrics can be presented in an easy-to-understand format, or output to other media for detailed analysis.